WARRANTY POLICY:
The product warranty depends on the brand you buy. Some brands offer warranty periods of up to 1 year on spare parts and 6 months on batteries.
All situations related to the warranty and technical support and / or to request spare parts that are not included in your warranty, write to our email info@spartanescooters.com
LOCAL BUYERS:
We can handle some situations related to your warranty from our store. or simply to schedule an appointment with our technician, call us during our business hours: (877) 832-1666.
WARRANTY FOR DEFECTIVE ITEMS:
Email us at info@spartanescooters.com and we will help you resolve the issue. Spartan E-Scooters reserves the right to determine if a product is defective based on quality inspection. If found to be defective, a replacement item will be shipped subject to stock availability or a refund / credit will be issued.
COMMON THEMES:
INCORRECT ITEM RECEIVED
Email us at info@spartanescooters.com or call us at (877) 832-1666. quoting your order number and incorrectly shipped items.
RETURN SHIPPING
Customers are responsible for the return shipping cost if they select the wrong item or change their mind. Spartan E-Scooters is responsible for the return shipping cost if the item is defective or the wrong item has been shipped.
INCORRECT SIZE ITEMS
We will exchange any product that does not fit, or the wrong size or color has been selected. Return shipping is the responsibility of the customer.
There is no cost to the customer to make the change, the only cost he pays out of pocket is the return shipping. In certain cases, the customer is also responsible for the return exchange.
We will pay for return shipping if an item was shipped incorrectly.
I DON’T LIKE THE PRODUCT Email us at info@spartanescooters.com or call us at (877) 832-1666. The product warranty depends on the brand you buy.